MAIF Reduces Weather Claims Costs And Strengthens Policyholder Satisfaction with Meteomatics’ MetX Claims

Before Meteomatics

• High financial impact due to risk of unjustified payouts and weak recourse positioning.
• High operational pressure during major storm events.
• Limited ability to precisely verify localized weather events (specific time and location).

After Meteomatics

• Financial savings with defensible weather data to manage recourse and recognize fraud.
• Operational time savings with fast and reliable claim verification platform.
• Improvement in customer satisfaction with faster and clearer responses to policyholders.

As extreme weather events have intensified in recent years, MAIF had to strengthen control over climate-related claims while remaining fair to policyholders. The goal is simple: pay legitimate claims, challenge the rest.

The team uses MetX Claims to verify the occurrence and intensity of a declared weather event at a specific date, time and location. This precise validation capability is central to recourse optimization, one of the strongest financial levers in climate claims management.

After major storms, damage often involves neighboring properties, such as a tree falling onto a nearby fence or roof. In these situations, as insurers must determine if liability applies or if the event qualifies as force majeure, they rely on accurate weather data to support that decision.

Meteomatics provides the detailed evidence needed to defend against incoming recourse claims or to recover costs when another party is liable. As Thibaut Curti, Insurance Research Analyst at MAIF, explains:

The highly precise wind data from Meteomatics is essential for optimizing recourse. That’s one of the core strengths of the solution. It enables us to manage weather claims more efficiently and drive economic performance at scale.

Additionally, MetX Claims strengthens fraud control. By confirming if a weather event occurred as declared, MAIF ensures it pays what is owed, while avoiding unjustified payouts. As Curti notes,

MetX Claims helps us limit the financial impact of fraudulent claims. It’s extremely beneficial.

Customer experience and satisfaction is a defining element of MAIF’s market positioning.

MetX Claims supports that positioning directly at the operational level. Around 2,700 claims operators have access to the solution. They are often on live calls with policyholders while managing high claim volumes. In that environment, operators need an efficient, fast, and easy-to-use tool, as they are speaking with one customer while dozens more are waiting. As Curti explains, usability and adaptability were decisive factors in choosing MetX Claims:

What convinced us was its ease of use and efficiency. Our operators need something fast and simple, and that’s exactly what MetX Claims delivers.

Compared to previous systems, the interface is more intuitive and modern, reinforcing trust in the data provided. As Curti notes, the improved usability gives teams real confidence:

The interface is much easier to use than our previous solution. It gives us confidence in the information we rely on.

In the past, claims handlers sometimes had to call policyholders back to confirm weather conditions. Today, they can provide answers much more quickly, often during or shortly after the initial call.

For both the operator and the policyholder, not being left waiting makes a real difference. Faster answers ultimately mean greater customer satisfaction.

Curti highlights the quality of the collaboration with Meteomatics as another important success factor.

From responsiveness to availability, the experience has been consistently positive. As he describes it, the support is “super efficient and highly available,” with “very short response times.”

Whether addressing technical questions or providing assistance when needed, Meteomatics has demonstrated reliability not only in its platform but also in its customer relationship. Issues are handled quickly, communication is clear, and the overall partnership is described as seamless.

For MAIF, this level of support reinforces trust in the solution and ensures that both operational teams and decision-makers feel backed by a responsive and committed partner.